Overview

The TotalDesk Plugin is a complete, all-in-one helpdesk solution for WordPress. It combines a ticket system, live chat, knowledge base, reporting tools, and integrations in a single plugin. Forget managing multiple plugins—TotalDesk gives you everything your support team needs in one place.

Key Features

Ticket System

• 3 different ticket forms for diverse use cases

• Custom ticket types, projects, and statuses

• Agent and Reporter roles

• Attachment support

• HTML WYSIWYG comment form

• Saved replies for faster responses

• Ticket overview with status color-coding

• Email reply support for reporters and agents

• Logging/history system and XLS export

Notifications

• Email, desktop, and Slack notifications

• Alerts for new tickets, replies, status changes, and assigned agents

Live Chat

• Start a chat with a new ticket or existing ticket ID

• Offline messaging support

• All conversations are saved for reference

Knowledge Base

• Create FAQs from tickets

• Group FAQs by topic with custom icons

• Live search and tracking of FAQ views

• Built-in widgets and multiple layouts

• Sort FAQs by views or popularity

Reports

• Tickets by agent, status, type, system, year, month, or combined

• Gain insights into team performance and workload

Integrations

• WooCommerce

• Envato

• Slack

• Fully documented for easy setup

Benefits

• Streamline your WordPress support operations

• Improve response times and customer satisfaction

• Track performance with advanced reporting tools

• Keep support data organized in one platform